Mihfar sells prepaid service credit (balance) that is spent as you use the API. This policy explains when a top-up can be refunded.
1. Unused top-ups — 14 days
You can request a refund of the unused part of a top-up within 14 days of the payment. Credit you have already spent on API usage is not refundable, because we have already paid the underlying AI providers for it.
2. Mistakes and failures — always refunded
We refund in full, at any time, a duplicate or erroneous charge, a payment that did not result in the balance being credited, and charges caused by a fault on our side.
3. After 14 days
Top-ups older than 14 days are not refundable, except where the law requires it.
4. How to request a refund
E-mail destek@mihfar.com from your account's e-mail address with the order number (shown on your Balance page and in your payment receipt). We reply within 2 business days.
5. How the refund is paid
Refunds go back to the original payment method through the provider that took the payment (Creem for card payments, Shopier for TL payments). Banks usually take 5–10 business days to show it. When a refund is made, the refunded amount is removed from your balance.
6. Chargebacks
Please contact us before opening a dispute with your bank — we resolve most cases quickly. Accounts with fraudulent chargebacks may be suspended.
7. Your statutory rights
This policy does not limit rights you have under mandatory consumer-protection law.